Looking for answers? You're in the right place.

Whether you're shopping for your very first piercing, upgrading your everyday earrings, or building your dream ear stack, we've answered the questions we hear most often below.

At Rapunzille, we're passionate about creating jewellery that's designed to be worn every day. From implant grade titanium cartilage jewellery to genuine 925 sterling silver and solid gold pieces, every collection is thoughtfully designed in our Melbourne studio and shipped to customers around the world.

If you can't find the answer you're looking for, we'd love to help. Simply reach out to our friendly customer care team at hello@rapunzille.com.

Orders & Shipping

Where do you ship from?

Every Rapunzille order is carefully packed and dispatched from our Melbourne, Australia studio.

We proudly ship worldwide every business day, including express shipping to the USA, Canada, the UK, Europe, New Zealand and many other countries.

Do you ship internationally?

Yes.

We ship to customers across the globe with tracked shipping available on all orders. Shipping options and delivery estimates are shown at checkout based on your location.

How long will my order take to arrive?

Delivery times vary depending on where you live.

Typical delivery estimates are:

• Australia: 2–4 business days
• Australia Express: 1–2 business days
• USA Express: approximately 5 business days
• United Kingdom: around 5 business days
• Canada: approximately 7 business days
• Europe: around 5 business days
• New Zealand: 3–5 business days

Please note these are estimated transit times and customs processing or carrier delays may occasionally occur.

Can I track my order?

Absolutely.

Every order includes tracking so you can follow your parcel from our Melbourne studio all the way to your doorstep.

You'll receive your tracking information via email as soon as your order has been dispatched.

Will I need to pay customs or import duties?

For most destinations, any applicable import duties and taxes are covered or collected as part of the shipping process, so you shouldn't have any unexpected charges on delivery.

In some cases, however, your local customs authority may select a parcel for inspection and charge a customs inspection or processing fee. These inspections are outside of Rapunzille's control and are determined solely by your country's customs agency.

If you're charged a customs inspection or processing fee, simply email us a copy of your receipt. Where applicable, we'll happily refund the inspection fee once proof of payment has been received.

If you have any questions before placing your order, our friendly customer care team is always happy to help.

Can I change my shipping address?

If your order hasn't been packed yet, we'll do our best to update your address.

Please contact us as soon as possible after placing your order.

Jewellery Materials

What metals does Rapunzille use?

We carefully select premium jewellery materials that are suitable for everyday wear.

Our collections include:

• Implant Grade Titanium ASTM F136
• Genuine 925 Sterling Silver
• 14k Solid Gold
• 14k Gold Plated Sterling Silver
• Waterproof Stainless Steel (selected collections)

Material information is always listed on each individual product page.

What is Implant Grade Titanium ASTM F136?

ASTM F136 Implant Grade Titanium is one of the highest quality metals available for body jewellery.

It's:

• Extremely lightweight
• Nickel free
• Hypoallergenic
• Resistant to corrosion
• Trusted by professional piercers worldwide

It's an excellent choice for sensitive ears and cartilage piercings.

Are your earrings suitable for sensitive ears?

Yes.

Many of our earrings are specifically designed with sensitive ears in mind.

Our Implant Grade Titanium collection is completely nickel free and ideal for those who experience irritation from lower quality metals.

We also offer genuine sterling silver and solid gold collections for customers looking for premium jewellery materials.

Is your jewellery nickel free?

Our Implant Grade Titanium jewellery is completely nickel free.

Material specifications for every product can be found on the individual product page.

Is sterling silver waterproof?

Our plain sterling silver jewellery is suitable for everyday wear.

For gold plated sterling silver pieces, we recommend avoiding prolonged exposure to chlorine, perfumes, harsh chemicals and salt water to maximise the life of the plating.

Will my jewellery tarnish?

Quality jewellery lasts significantly longer than fashion jewellery.

Sterling silver may naturally oxidise over time, which can easily be polished away.

Gold plated jewellery will gradually wear depending on how often it's worn and your individual skin chemistry.

Proper care helps keep your jewellery looking beautiful for years.

Piercing Jewellery

Are your earrings suitable for cartilage piercings?

Yes.

We stock jewellery specifically designed for:

• Helix
• Tragus
• Conch
• Daith
• Rook
• Forward Helix
• Flat
• Lobes
• Hidden Helix
• Vertical Helix

Always check the product description to confirm compatibility.

What gauge are your cartilage earrings?

Most of our cartilage jewellery is available in the standard piercing sizes used by professional piercers.

The most common sizes are:

• 16 Gauge (1.2mm)
• 18 Gauge (1.0mm)

Individual product pages list exact sizing.

What are flat back earrings?

Flat back earrings replace the traditional butterfly backing with a smooth flat disc.

Many customers love them because they're:

• More comfortable for sleeping
• Less likely to catch on hair
• Comfortable for everyday wear
• Popular for cartilage piercings

What's the difference between internally threaded and threadless jewellery?

Internally threaded jewellery screws together using internal threads inside the post.

Threadless jewellery uses gentle tension to securely hold the decorative top in place.

Both styles are designed for comfort and secure everyday wear.

Can I sleep in flat back earrings?

Many customers comfortably wear flat back earrings while sleeping because the smooth backing sits flush against the ear.

Individual comfort can vary, especially with fresh piercings.

Are your earrings suitable for new piercings?

We always recommend following your professional piercer's advice.

Many professional piercers recommend Implant Grade Titanium ASTM F136 for healing piercings due to its excellent biocompatibility.

Ear Stacks

What is an ear stack?

An ear stack is the art of styling multiple earrings together to create a personalised look.

This might include lobe earrings, cartilage jewellery, hoops, studs, threaders and huggies all working together to create a balanced, curated style.

Do you sell ready-made ear stack sets?

Yes.

We've designed curated Ear Stack Sets to make styling simple.

They're perfect if you're starting your collection or looking for inspiration.

Can I mix gold and silver jewellery?

Absolutely.

Mixed metals have become one of the biggest jewellery trends in recent years.

The secret is choosing pieces that balance each other rather than trying to perfectly match every earring.

Jewellery Care

How should I clean my jewellery?

Use warm water, mild soap and a soft cloth.

Avoid abrasive cleaners and harsh chemicals.

Ensure jewellery is completely dry before storing.

How should I store my jewellery?

Store your jewellery somewhere clean and dry.

Keeping pieces separated helps minimise scratches and tangles.

Returns

Can I return earrings?

Due to hygiene reasons, earrings cannot be returned or exchanged once purchased.

We appreciate your understanding as this policy helps protect all of our customers.

What if my item arrives damaged?

While every order is carefully quality checked before leaving our Melbourne studio, occasionally things can happen during transit.

If your item arrives damaged or you believe there's a manufacturing fault, please contact us as soon as possible with clear photos so our team can assist.

Gifting

Do your earrings come in gift packaging?

Our jewellery is beautifully presented, making it perfect for gifting.

Additional gift packaging may also be available during checkout.

Do you sell gift cards?

Yes.

Digital gift cards are available and make the perfect present when you're not quite sure which pieces someone would love most.

Still Have Questions?

Our friendly Melbourne-based customer care team is always happy to help.

Simply email hello@rapunzille.com, and we'll get back to you as soon as possible.

Thank you for choosing Rapunzille. We can't wait to be part of your jewellery journey.