Shipping | Rapunzille

STANDARD SHIPPING $5.99
[ 2 - 8 business days]

EXPRESS $9
[Next business day delivery if ordered by 12pm]

*Next day delivery only available to those within the express post network - view here.
Rural areas may take longer, we cannot control the time of any shipment and will refer you to Australia Post for any issues. We are not liable for late / lost / wrong address orders.
Please note, we do not ship on public holidays and weekends. It takes 24 -48 hours for your parcel to be packed and dispatched from our office.

Standard $10 AUD
[ 3 – 5 business days ]

Express $45 AUD

[ 2 business days]

Please note we do not ship on weekends or Australian public holidays. We are not responsible for shipping delays due to local or international public holidays or any general shipping delays. We aim to dispatch your order from our warehouse within 24 - 48 hours. The shipping times indicated above are approximate timeframes and cannot be guaranteed. We do everything within our control to ship your order as soon as possible, however shipping times are not guaranteed. Customer is to pay any duties and taxes.

FREE STANDARD SHIPPING ON ALL INTERNATIONAL ORDERS ABOVE $149 AUD
STANDARD SHIPPING $7 USD (approx depending on exchange rate)
Duties and Taxes not included
[ 7 - 9 business days ]

EXPRESS $45.00 - Duties Unpaid

[ 2 - 3 business days ]

Please note, we do not ship on public holidays and weekends. It takes 24 -48 hours for your parcel to be packed and dispatched from our office.
Please note we do not ship on weekends or Australian public holidays. We are not responsible for shipping delays due to local or international public holidays or any general shipping delays. We aim to dispatch your order from our warehouse within 24 - 48 hours. The shipping times indicated above are approximate timeframes and cannot be guaranteed. We do everything within our control to ship your order as soon as possible, however shipping times are not guaranteed. Customer is to pay any duties and taxes.

FREE STANDARD SHIPPING ON ALL INTERNATIONAL ORDERS ABOVE $149 AUD

Standard $10 AUD
[ 7 – 9 business days ]

Express $45 AUD

[ 2 - 3 business days]

Standard $10 AUD
[ 5 – 12 business days ]

Express $45 AUD

[ 2 - 3 business days]

Standard $10 AUD
[ 5 – 12 business days ]

Express $45 AUD

[ 2 - 3 business days]

Countries Included In Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Guernsey, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

Standard $10 AUD
[ 5 – 12 business days ]

Express $45 AUD

[ 2 - 3 business days]

Countries Included In The Asia Pacific Region

American Samoa , Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, People's Republic of, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Japan, Kiribati, Korea, Republic of (South K.), Lao, People's Democratic Rep, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nauru, Republic of, Nepal, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Republic of, Papua New Guinea*, Philippines, Republic of the, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Timor-Leste (East Timor), Tonga, Tuvalu, Vanuatu, Vietnam

Standard $15 AUD
[ 9 – 16 business days ]

Express $60 AUD

[ 2 - 3 business days]

International customers (outside of Australia) are responsible / liable for paying any duties and taxes / any other fees required outlined by the customs authorities in the receiver’s destination country. Our products prices are not inclusive of international duties / taxes and fees. Rapunzille is NOT responsible for any taxes / duties or fees you need to pay under the regulations of the destination country. It is solely the customers responsibility to pay any inbound duties / taxes and fees due when their shipment arrives. Failure to do so will mean you will not get your shipment delivered and Rapunzille will not be held responsible for a refund / gift card / exchange or any return fees.

Rapunzille is not responsible for addresses that are entered incorrectly. Please check your address carefully before submitting your order. You will be subject to a fee if you need to change your address if your order already has a tracking number. Rapunzille is not responsible for parcels that are lost or damaged in transit. DHL international will send you messages in the lead up to your shipment being delivered, so you can track when your shipment will be delivered. Rapunzille holds the right to charge a restocking fee of $20 if you cancel your order.

Yes we ship to PO BOXES.
Please note: there are some countries in the Middle East (Oman, Qatar, Saudia Arabia and United Arab Emirates) that accept shipments labelled with a PO Box address only. Shipments for these destinations will be returned to shipper if no PO box is displayed in the address and Rapunzille will not be responsible for a refund if you fail to provide a suitable PO address for these countries and you will need to pay an additional shipping fee if you do not provide a PO BOX address for these countries

Countries Under Embargo
The following countries are currently under UN Embargo therefore no shipments can be sent to these destinations. Shipments for these destinations will be returned to shipper:
Crimea (Ukraine postcodes beginning with 95-99 and Russia postcodes beginning with 295-299), Cuba, Guatemala (temporary suspension), Iran, North Korea, Sudan (North) and Syria.

We aim to dispatch your order from our warehouse within 24 - 48 hours. The shipping times indicated above are approximate timeframes and cannot be guaranteed. We do everything within our control to ship your order as soon as possible, however shipping times are not guaranteed.

If you're having problems with your shipment, shipment tracking or your order in general, please don't hesitate to contact us at hello@rapunzille.com