1-Year Manufacturing Warranty

Jewellery made for everyday wear should be made to last. That's why Rapunzille jewellery is backed by our 1-Year Manufacturing Warranty.

Our warranty covers genuine manufacturing faults that become apparent within 1 year from the date your order is delivered.

The Short Version

Our 1-Year Manufacturing Warranty covers faults caused by the manufacturing of your jewellery.

It does not cover accidental damage, loss, general wear and tear, improper use or care, product build-up, or damage caused after receiving your jewellery.

What Is Covered

Manufacturing faults may include:

• A stone becoming loose or falling out due to a manufacturing fault.
• A post, thread, hinge or clasp failing due to a manufacturing fault.
• A chain or jewellery component separating at a manufacturing point due to a manufacturing fault.
• A component failing because it was incorrectly manufactured or assembled.

All warranty claims are individually assessed by our team to determine whether the issue is consistent with a manufacturing fault.

What Is Not Covered

Our warranty does not cover:

• General wear and tear.
• Scratches, dents, marks or cosmetic changes caused by everyday wear.
• Accidental damage, including jewellery that has been dropped, crushed, bent, pulled or snagged.
• Damage caused by mishandling, incorrect installation or incorrect removal.
• Lost jewellery or components, including earrings, charms, stones, flat back tops, posts or backs.
• Damage caused by improper care or failure to regularly clean and maintain jewellery.
• Build-up from skincare, hair products, makeup, body products, soaps, natural oils or other substances.
• Damage caused by harsh chemicals, abrasive products or inappropriate cleaning methods.
• Natural wear to plating or finishes over time.
• Jewellery that has been altered, repaired or modified by a third party.
• Sizing or fit issues.
• How jewellery sits due to individual ear or piercing anatomy.
• Piercing irritation, healing complications or other piercing-related outcomes.

Your Warranty Period

The warranty runs for 1 year from the date your order is delivered.

If an item is repaired or replaced under warranty, the replacement carries the remaining warranty period of the original item rather than beginning a new 1-year warranty period.

Making a Warranty Claim

Think you've found a manufacturing fault? Our team is happy to take a look.

Please contact us with:

• Your order number.
• The name of the affected piece.
• A brief description of the issue.
• Clear photographs showing the jewellery and affected area.

Depending on the issue, our team may request additional photographs, videos or for the jewellery to be returned for inspection.

If we determine that the issue is a manufacturing fault covered by our warranty, we will provide an appropriate remedy, which may include repair or replacement.

Australian Consumer Law

Our 1-Year Manufacturing Warranty is provided in addition to your rights and remedies under the Australian Consumer Law.

Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.